How do you clean the Copper Corner?
We supply a polishing cloth to remove patina and dirt from the product, which allows you to restore the product to its original shine.
Last updated: December 01, 2020 08:22
Are the Copper Corner and Halo Handles compatible with the iphone 12?
Yes, if you upgrade in the post-campaign survey.
Last updated: December 01, 2020 08:22
Can I put the Copper Corner on my phone without a case?
No, the current design is for phone cases only.
Last updated: December 01, 2020 08:22
Is Copper Corner compatible with my smartphone case?
See our compatibility guide at the bottom of the Kickstarter page to make sure Copper Corner works with your case.
Last updated: December 01, 2020 08:22
How can I choose my finish?
We will send you a survey with finish options once the campaign ends.
Last updated: December 01, 2020 08:22
When will the product ship?
The first batch will ship out at the end of January 2021.
Last updated: December 01, 2020 08:22
How much does shipping cost?
Shipping cost is country and quantity dependent. See our estimated shipping rates at the bottom of the campaign.
Last updated: December 01, 2020 08:22
What if I change my address before you ship?
You can change shipping addresses before shipment during the post-campaign survey.
Last updated: December 01, 2020 08:22
What is the refund policy?
You can request a refund from your account at any time before the campaign ends. After the campaign ends, only product replacements under the manufacturer warranty (hardware defect) will be accepted.
Last updated: December 01, 2020 08:31
Will you ship to my location?
We ship worldwide to all countries.
Last updated: December 01, 2020 08:31
What payment methods do you accept?
You can pay with credit/debit cards or via Apple Pay
Last updated: December 01, 2020 08:31
Can I change my reward pledge?
While a project is live you can adjust your pledge by visiting the project page and clicking the “Manage your pledge” button. On the following page, select “Change your pledge”.
Last updated: December 01, 2020 08:31
Can I claim multiple rewards?
We know when a project is offering lots of great rewards it can be tough to decide which one to pick, however it’s only possible to pledge to a project once. Accordingly, backers can only choose one reward tier per pledge. After the campaign ends, we will send out a survey that allows backers to upgrade or add additional rewards/products.
Last updated: December 01, 2020 08:31
If I have more questions, how can I get in touch?
Please email us at [email protected] and we would be happy to help.
Last updated: December 01, 2020 08:31
Is the product recyclable?
Yes, Copper Corner products are 100% recyclable. The packaging assembly is 90% recyclable and has the work instructions printed directly on it, which further reduces the amount of paper used.
Last updated: December 01, 2020 08:31
How will I receive my product?
The Copper Corner and Halo Handles will be mailed in a custom bubble mailer.
Last updated: December 01, 2020 08:31
How are you reducing your environmental impact?
We are focused on partnering with small companies to manufacture our products, keeping overhead low and waste to a minimum. The supply chain has been set up to reduce the distance that raw materials need to travel. Processes have been put in place to recycle all scrap copper created during the manufacturing process. We are also doing all of the fulfillment ourselves, reducing the amount of waste created by shipping products through large warehouses.
Last updated: December 01, 2020 08:31
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.